The Shared Service Center (SSC) / Global Business Services (GBS) and outsourcing industry, now needs direction to move towards a mature state. However, the global business services (GBS) model currently prevailing isn’t as streamlined as it could be. The industry is pulled in different directions due to external and internal forces be it management disconnect, the political environment or the digital technological disruption.
Driven by internal pressures for process improvement as well as external forces such as digital disruption, shared services and outsourcing are moving towards integration to build tailored solutions for the management. Taking on a more centralized approach brings additional benefits, agility and added value.